24-Hour Emergency Assistance
Remote/On-Call Crisis Response
Service Overview
What Is 24-Hour Emergency Assistance?
24-Hour Emergency Assistance is an emergency response system — not staffing. It is defined by Minnesota DHS as on-call counseling, problem solving, or immediate response at the person’s home due to a health or personal emergency.
This service is designed to replace the risk of institutional placement by providing individuals with immediate access to crisis support around the clock. It ensures that help is always available, reducing the need for emergency room visits or institutional care.
Important Distinction
This service replaces the risk of institutional placement — it is not a replacement for 911. In life-threatening emergencies, always call 911 first.
Key Details
Type
Emergency response system
Availability
24 hours a day, 7 days a week
Response
Phone, remote, or in-person
Purpose
Replace risk of institutional placement
Authorization
Through waiver programs (BI, CAC, CADI, DD)
What We Do
What This Service Includes
Our 24-hour emergency assistance provides multiple layers of crisis support.
On-call staff response to health or personal emergencies
Phone-based counseling and problem solving
Remote support and guidance for individuals and caregivers
Immediate in-home response when the situation requires it
Personal emergency response systems (PERS) support
Crisis de-escalation and safety planning
Coordination with medical providers when needed
Documentation and follow-up after each incident
Explore More
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